CUSTOMER SERVICE EXECUTIVE (KOREAN AND ENGLISH SPEAKING)

WHAT YOU'LL DO?
• Serve as a point of contact for inbound customer or employee questions, requests and incidents
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
• Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
• Have a full understanding of our products, and services
• Liaise with cross-functional departments if the request requires additional team collaboration to solve
• Quickly escalate urgent requests and questions through appropriate channels
• Partner with larger support team to deliver feedback and suggestions to improve customer experience
• Use knowledge base articles to assist with responses
• Adhere to the SLA's and Policies set in place
• Evaluate and educate team customers on practices that maximize their working efficiency.
• Identify chronic or recurring issues partnering with other technology teams for a resolution.
• Ability to use discretion and independent judgment in evaluating problems for customers and employees.
OUR BENEFITS
• Increase English, Korean & job skills when working with global customers
• Professional training during the first 2 months
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 2 months from signing the official Labor contract date.
• Annual company trip, monthly team building activities.
• Annual Leave and Holidays: Upon signing an official labor contract, you will be eligible to accrue Korean Annual Leave, and get National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Attractive Allowance, B-day leave and Performance Bonus