Customer Service Executive

Mô tả Công việc
Ensure the goods are shipped on time and quantity
Receive PO from customers and Manage orders.
Receive requests, feedback and Resolving complaints from customers
Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.