Mô tả công việc
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations. Ensuring a high level of customer service and a positive guest experience. Proactively updating information/knowledge about customer service
Total Salary: 11.000.000 - 13.000.000 vnd/month. Base Salary: 8.000.000 vnd/month. Meal allowance: 500.000 vnd/month. Night shift allowance: 30% base salary. Voice allowance: 1.000.000 vnd/month (If you handle Inbound). Monthly KPI incentive: 900.000 - 1.200.000 vnd/month (Depend on your performance). 100% salary in 2-month probation time.
Yêu cầu
Graduated from High school or equivalent Majors is an advantage. Fluency in English (Speaking, listening, writing, and reading) - working 100% English. At least 6-month experience in Customer Service roles or any relevant ones
Quyền lợi
Join the insurance regimes according to the provisions of the Labor Law. Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary. Annual Health Checkup. Working in a dynamic, professional environment with many opportunities for advancement
Thông tin khác
Mã việc làm
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Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung học phổ thông
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Tuổi
Dưới 35
Ngành nghề
Dịch vụ khách hàng
,
Mới tốt nghiệp / Thực tập
Thông tin chung
- Thu nhập: 11 triệu - 13 triệu
Nơi làm việc