Customer Service Leader - Tiếng Anh KháCÔNG TY TNHH MEDIASTEP SOFTWARE VIỆT NAM

Job Detail
Offerd Salary (USD)
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Career Level Trưởng Nhóm/ Giám sát
Experience N/A Years
Gender Male/Female
Sector
Hồ Chí Minh
Industry
Thương Mại Điện Tử,
Job Description
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Requirement
Yêu cầu ứng viên
Team leader experience: at least 2 years, team size from 10
Experience with e-commerce/logistic industry or relevant industries.
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
English fluently
Quyền lợi
Base salary: negotiable (20 -30 gross)
KPI bonus
13 + 14th bonus
Annual trip
15 days annual leave
Insurance full gross salary
Keywords