chăm sóc khách hàng ( Customer Service Staff)

Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings.
As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding journey.
- Answer questions from customers by chatting, emailing, and/or talking on the phone.
- Work with clients who have complaints, orders, or require information about services purchased from the company while maintaining a positive attitude and calmly responding.
- Cooperate with other staff to solve problems.
- Follow communication procedures, guidelines, and policies.
- Listen and resolve customers' concerns, issues, and questions to your best ability.
- Prepare customer reports by gathering data collected during customer interactions.
- Refer issues and questions to managers if necessary.
WORKING TIME:
- You will work a mixed working shift with day and night shifts in a week. (2 days 3 nights or 3 days 2 nights/week)
- Day shift: 11 AM - 8 PM, night shift: 8 PM - 5 AM. (Night shift will have 30% salary bonus per hour, by law)
- You will have TWO random days off/week. Shift types will be decided by the company.