
Customer Service Manager
Công ty TNHH transcosmos Việt Nam
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Managing an team comprises of Supervisor, Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
Supervising a dynamic team to support transcosmos' Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Making sure all team members are actively involved and work closely to achieve team and individual KPIs
Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by General Manager or Client.
Reporting to General Manager/CC Director for any abnormalities in operation
Managing an team comprises of Supervisor, Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
Supervising a dynamic team to support transcosmos' Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Making sure all team members are actively involved and work closely to achieve team and individual KPIs
Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by General Manager or Client.
Reporting to General Manager/CC Director for any abnormalities in operation
Yêu cầu
Good at English (4 skills).
At least 2 years experience Manager in Contact Center
Having experience in Contact Center and E-commerce.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Quyền lợi
Chế độ bảo hiểm
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Đại học
Phụ cấp khác:
- Meal Allowance.
- Transport Allowance.
- Position Allowance.
Thời gian thử việc: 2
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Monday - Friday, and Bi- weekly Saturday (9 AM - 6 PM)
Phúc lợi:
- Periodical bonus: twice/year.
- Position promotion, salary increase: once/year.
- 13th month salary, Bonuses, gifts for Holidays.
- Health insurance and other insurance followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities.
- Personal insurance package.
Ngày nghỉ: 12
Lương:
Cạnh tranh
Thông tin chung
- Ngày hết hạn: 31/07/2024
- Thu nhập: Cạnh tranh
Transcosmos Việt Nam (TCV) hiểu rằng "Nhân sự phù hợp" là tài sản quý giá nhất của các công ty BPO. Tại TCV, chúng tôi đang kiến tạo văn hóa tổ chức mà ở đó, nhân viên là yếu tố trung tâm, và chúng ta cùng nhau mang lại trải nghiệm tốt hơn cho nhân viên là mục tiêu được đặt lên hàng đầu. Trong 10 năm gia nhập Việt Nam (từ năm 2014), transcosmos Việt Nam đã có khoảng 2,600 nhân sự làm việc tại 5 văn phòng ở thành phố Hà Nội, thành phố Hồ Chí Minh. TCV đã góp phần nâng tầm cho thị trường BPO Việt ...
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