Customer Service (Nhân Viên CSKH Quốc Tế - Thành Thạo Tiếng Anh -

* Ticketing:
• Ensure that booking requests are processed orderly on time in
accordance with the Standard Operations Procedures.
• Issue flight, bus, train, ferry tickets via automated or manual booking
systems.
• Communicate with transport providers in case of incident during the
booking or ticketing process.
• Manage customer requests related to their reservation, including
changes and cancellations via email or phone.
• Inform customers about changes and cancellations in the schedule of
the transport service due to operational reasons announced by the
providers or in case of force majeure.
• Handle complaints related to the quality of the transport service and
cooperate with Customer Service to negotiate amicable solutions and
compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Customer Service team.
• Coordinate with Ticketing teams in other markets
* Customer Service:
• Handle communications with customers.
• Receive customer inquiries, suggestions, and complaints.
• Assist and recommend appropriate solutions to customers, guiding
through the booking process and instructing how to use our website,
complete payments, receive tickets and complete boarding procedures.
• Manage customer requests related to their reservation, including
changes and cancellation.
• Inform customers about changes and cancellations in the schedule of
the transport service due to operational reasons announced by the
providers or in case of force majeure.
• In case of trouble during travel, assist customers via phone, email or
message and provide solutions to guarantee a smooth journey.
• Handle complaints related to the quality of the transport service and
cooperate with Operations Ticketing to negotiate amicable solutions and
compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Operations Ticketing team.
• Coordinate with Customer Service teams in other markets.