Customer Service Officer (Willing to Relocate to Sihanoukville, Cambodia)

Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.



Duties and Responsibilities:

• Deal directly with customers either by telephone, electronically (email/Chat)

• Perform customer verification.

• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department

• Follow up with customers to ensure high-level satisfaction and determining future requirements

• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.

• Process orders, forms, applications and requests

• Record details of inquiries, comments , complaints and actions taken

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• To perform ad hoc duties assigned by team leader when needed