Customer Service Officer

Key Responsibilities:
• 1. Lead Generation and Qualification: Identify potential leads, follow up on inquiries, and qualify leads to create sales opportunities.
• 2. Customer Support: Provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels such as phone, email, or chat.
• 3. Complaint Resolution: Effectively manage and resolve customer complaints and concerns, aiming to achieve customer satisfaction and retention.
• 4. Sales Process Management: Manage the sales process efficiently, from initial contact to closure, ensuring timely and accurate follow-ups with customers.
• 5. Order Processing and Management: Process orders, track shipments, and coordinate with internal teams to ensure timely delivery and fulfillment of customer orders.
• 6. Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs and proactively identifying opportunities to add value to their experience.
• 7. Product and Service Knowledge: Develop a deep understanding of the products or services offered to effectively assist customers and provide accurate information concerning their inquiries.
• 8. Other tasks as assigned.