Mô tả công việc
Support global customers and partners.
Check customer emails every day and answer their questions about our services, quotes, or related things.
Monitor online transactions, support our clients make payment via Internet.
Build strong relationships with customers and partners.
Handle customer services inquiries and solve issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
Send quotations & catalogs, preparing contracts other certificates / confirmation notifications if client requested.
Send arrival notice & payment request reminders to clients.
Cooperate with other departments or related partners to supply services for clients.
Make a report or other tasks as your leader requests.
Yêu cầu
Foreign Language & Computer Skills
Proficient in Microsoft Office
Fluent in English communication skills (writing and speaking)
Skill and Knowledge Requirement
At least 1 year experience
Experience in Marketing and working with foreigners are big pluses.
Have the customer care experience in majors of Business services, Finance, Bank/Tax and Travelling is preferred.
Skills in document preparation and management
Ability to work independently and take initiative
Persuasive, active listening, good communication and building business relationships
Dynamic, creative and ability to work under pressure
Quyền lợi
Competitive salary depending on capacity
13th month salary under state regulation.
Tet bonus following the experience and performance.
10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
Subsidize employees under Vietnamese labor law (moon festival, wedding, children's day, maternity,...)
Bonus following projects subject to business status and revenue (if any)
Celebrate employee birthdays
Company annual trip for all employees
Health insurance, social insurance
Dynamic, creative, friendly work environment.
Thông tin chung
Nơi làm việc
- 507B Huynh Tan Phat, Tan Thuan Ward, Ho Chi Minh City