Customer Service Representative (Air-Freight)

We are looking for Customer Service representative to Join our amazing growing company.



ZIM LOGISTICS VIETNAM (ZLV) is a subsidiary for ZIM Line. ZLV performs full local services including Sea-freight, Air freight, customs declaration, export and import licenses, logistics consultancy service, project cargo, cross-border trucking, warehousing and E-Commerce custom brokerage and fulfillment logistics.



To cope with our expansion, we are now looking for qualified, highly motivated, and experienced talents with a positive mindset to join our family!



(*). Main responsibilities:

● Work on demand of sales

● Tender/searching vendors maintain good service rate

● Connect build/design service product solution as Customer's demand

● Booking space with carriers, then follow-up booking until cargo arrived destination.

● Send booking confirmation to customer and flight schedule to Customer/Overseas.

● Send Pre-alert to Overseas/Customer.

● Tracking and tracing cargo and keep Customers / Overseas updated if any changes in the initial flight Schedule.

● Settle claims about cargo delay, loss, missing, damage ... from customers or related parties

● Make claims about cargo delay, loss, missing, damage ... to carriers and other concerned parties

● Issue invoice and reserve cost for shipment.