Customer Service Representative (Night Shift)

Mô tả Công việc
About MAC Global Realty
MAC Global Realty is a real estate company specializing in consulting, brokerage, and property auction services, including land use rights auctions. The company focuses on supporting clients throughout the process of finding properties, completing transactions, and handling related procedures in a clear and efficient manner.
This position is part of the Hong Kong Kiosk/Shopping Mall Business Unit based in Atlanta and reports directly to the Client and Customer Service Manager.
Responsibilities
Answer incoming calls from US customers in English.
Listen actively and provide accurate information on products, locations, pricing, and other relevant details as trained.
Record customer feedback, fill in an application form and transfer to the relevant back-end department for follow-up.
Handle all calls professionally, politely, and in accordance with company procedures.
Coordinate with internal teams to ensure information is always accurate and up to date.
Inbound calls only - no outbound calls or sales closing required
Working Hours
1. Shift 1:
Monday, Tuesday, Wednesday : 5:00 AM - 5:00 PM VN TIME (12h/working day)
Thursday 5:00 AM - 11AM (6h/working day)
2. Shift 2:
Thursday 5:00 AM - 11AM (6h/working day)
Friday, Saturday, Sunday: 5:00 AM - 5:00 PM VN TIME (12h/working day)
3. Hours per Day 12 hours (including minimum 45-minute break, counted as working time per Vietnamese Labor Law)
4. Days per Week 3.5 days per shift rotation