Mô tả công việc
We need your help to:
• Live chat support: Engage with customers in real time, addressing inquiries and providing solutions.
• Email support: Respond to customer emails with professionalism, clarity, and attention to detail.
• Issue resolution: Handle requests related to orders, returns, exchanges, and product information.
• Customer satisfaction: Deliver service that builds trust and enhances the customer experience.
• Collaboration: Work with team leaders and quality assurance to maintain service excellence.
• Documentation: Record customer interactions and feedback to support continuous improvement.
Yêu cầu
• Language proficiency: Fluent in Vietnamese and English (written and spoken)
• Customer service skills: Strong communication, empathy, and problem-solving abilities.
• Technical skills: Ability to navigate CRM systems and digital communication platforms.
• Flexibility: Willingness to work shifts, weekends, and public holidays as required.
• Experience: Prior customer service experience, especially in retail or e-commerce, is an advantage.
Employment Pass (EP) provided
• Comprehensive training to ensure success in the role.
• Relocation support: Paid one-way air ticket to Malaysia from Vietnam, airport pickup service, and 2 weeks hotel accommodation upon arrival.
• Expatriate management & employee relations team to assist with acclimatization and ongoing support.
• Career growth opportunities into supervisory and support roles.
• Accommodation support: Guidance to secure low-cost housing within walking distance of the office.
• Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
• Nearby amenities: Subang Airport, shopping malls, gyms, hospitals, clinics, and restaurants.
• Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees
Quyền lợi
Chăm sóc sức khoẻ
Medical insurance (extended to spouse/children in Malaysia) plus dental coverage for employees.
Đào tạo
Comprehensive training to ensure success in the role.
Xe đưa đón
Convenient location: Ara Damansara LRT station within walking distance; company shuttle van provided.
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Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, CRM System, English, Digital Communication, Customer Satisfaction
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
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