Customer Services Executive (09 Months Temp - 3rd party contract)SONY
Hình thức: Toàn thời gian
Ngày đăng: 08/10/2024
Hạn nộp: 24/10/2024
Mô tả công việc
1/ E-warranty activities:
Keep tracking of E-warranty daily activities and provide support escalation from Call Center/ASC/related Depts.
Coordinate with Team Leader and QA to keep tracking of daily Call Center - CC activities to be aligned with current procedures and company's policies.
Escalate to higher levels/related Depts to get advice in special cases to ensure the operation smoothly.
Extend warranty period to support complaint handling (long repair time, ...)
Find out risk potentials, escalate proposals to limit risks. Work closely with IT team to fix errors. Enhance system related to EW.
Contribution to build/ revise the E-warranty processes, train CC agents for revised EW processes.
2/ Sales team support related to E-Warranty:
Extend Dealer stock period/ EW activation period following to each dealer scheme & ad hoc cases with DM approved to ensure Dealers can sell out confidently, increase bonding between Sales team & Dealers.
3/ My Sony Project/ Loyalty Program/ MKT campaign related to E-Warranty:
Manage product master & warranty period to build up auto activation & working/registering with Insurance Co. for each campaign.
Activate & extend warranty time for campaigns requirements.
Work closely with MKT team to solve warranty issues.
Monthly check & support Service Operation Control team to ensure accurate financial posting.
4/ Service - Marketing Activities:
Cooperate with relating teams to prepare and issue licenses to service partners/ DOITs for service marketing activities.
Monitor & support related activities to ensure good results (organize trainings, visiting authorized service centers - ASCs, coaching ASCs to align with guideline...)
Daily follow up & flexibly support online orders successfully.
5/Customer Retention Administration:
Handle documents related to Extended Warranty
Handle other jobs when necessary.
Keep tracking of E-warranty daily activities and provide support escalation from Call Center/ASC/related Depts.
Coordinate with Team Leader and QA to keep tracking of daily Call Center - CC activities to be aligned with current procedures and company's policies.
Escalate to higher levels/related Depts to get advice in special cases to ensure the operation smoothly.
Extend warranty period to support complaint handling (long repair time, ...)
Find out risk potentials, escalate proposals to limit risks. Work closely with IT team to fix errors. Enhance system related to EW.
Contribution to build/ revise the E-warranty processes, train CC agents for revised EW processes.
2/ Sales team support related to E-Warranty:
Extend Dealer stock period/ EW activation period following to each dealer scheme & ad hoc cases with DM approved to ensure Dealers can sell out confidently, increase bonding between Sales team & Dealers.
3/ My Sony Project/ Loyalty Program/ MKT campaign related to E-Warranty:
Manage product master & warranty period to build up auto activation & working/registering with Insurance Co. for each campaign.
Activate & extend warranty time for campaigns requirements.
Work closely with MKT team to solve warranty issues.
Monthly check & support Service Operation Control team to ensure accurate financial posting.
4/ Service - Marketing Activities:
Cooperate with relating teams to prepare and issue licenses to service partners/ DOITs for service marketing activities.
Monitor & support related activities to ensure good results (organize trainings, visiting authorized service centers - ASCs, coaching ASCs to align with guideline...)
Daily follow up & flexibly support online orders successfully.
5/Customer Retention Administration:
Handle documents related to Extended Warranty
Handle other jobs when necessary.
Yêu cầu
Bachelor's degree
At least 1 year at customer service field
English in Communication level.
Good in Microsoft Excel and logical thinking.
At least 1 year at customer service field
English in Communication level.
Good in Microsoft Excel and logical thinking.
Quyền lợi
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Thông tin khác
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Giới thiệu công ty
SONY việc làm
Tầng 3 Tòa nhà President Place, 93 Nguyễn Du, Phường Bến Nghé, Quận 1, HCM
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
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Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
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CÔNG TY TNHH MARATHON EDUCATION
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12/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
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Nhân viên Chăm sóc Khách hàng - Telesales
Công Ty Cổ Phần Xuất Nhập Khẩu Y Tế Tp. Hồ Chí Minh YTECO
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Nhân Viên Chăm Sóc Khách Hàng - Ahamove
Công Ty TNHH Việt Mỹ SSU
6.5 - 8.3 triệu
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NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG
CÔNG TY CỔ PHẦN KIM TÍN MDF CHƠN THÀNH
Thương lượng
Hồ Chí Minh
12/10/2024
Vị trí Customer Services Executive (09 Months Temp - 3rd party contract) do công ty SONY tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Services Executive (09 Months Temp - 3rd party contract) hoặc công ty SONY ở các link phía trên
Giới thiệu công ty
SONY việc làm
Tầng 3 Tòa nhà President Place, 93 Nguyễn Du, Phường Bến Nghé, Quận 1, HCM
Quy mô: Từ 101 - 500 nhân viên