Customer Services Executive (logistics & freight forwarder)Công ty TNHH Vận tải và Giao nhận GAC Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Xuất - Nhập khẩu, Thư ký - Trợ lý, Thống kê, Giao thông/Vận tải/Thủy lợi/Cầu đường, Kinh doanh, Logistics / Xuất nhập khẩu / Mua hàng / Kho, Giao nhận/ Vận chuyển/ Kho bãi
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 11/04/2024
Hạn nộp: 11/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
JOB PURPOSE
Responsible for providing exceptional customer service to clients involved in the shipment of goods.
Act as the primary point of contact for clients, ensuring their needs are met and any issues are resolved in a timely and efficient manner.
PRINCIPAL JOB ACCOUNTABILITIES
Customer Service and Sales Support,
Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport,
Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse, sales representatives, and oversea agent offices,
Answer phone calls, respond to emails from customers, follow up and handle customer enquiry,
Use and maintenance of internal freight system:
- Create potential customers and build database based on information provided,
- Draft quotes, follow-up customer's feedback on proposals generated,
- Creating and managing orders for new shipments,
- Creating import and export FCL, LCL, and Air forwarding jobs,
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents,
- Lodging Sea Cargo, Export Customs Manifest, PRA,
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport,
- Coordinate cartage with transport and customer,
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance,
- Send invoices to the customers once costing is approved and follow-up payment,
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line,
Other ad-hoc duties when being assigned
JOB PURPOSE
Responsible for providing exceptional customer service to clients involved in the shipment of goods.
Act as the primary point of contact for clients, ensuring their needs are met and any issues are resolved in a timely and efficient manner.
PRINCIPAL JOB ACCOUNTABILITIES
Customer Service and Sales Support,
Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport,
Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse, sales representatives, and oversea agent offices,
Answer phone calls, respond to emails from customers, follow up and handle customer enquiry,
Use and maintenance of internal freight system:
- Create potential customers and build database based on information provided,
- Draft quotes, follow-up customer's feedback on proposals generated,
- Creating and managing orders for new shipments,
- Creating import and export FCL, LCL, and Air forwarding jobs,
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents,
- Lodging Sea Cargo, Export Customs Manifest, PRA,
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport,
- Coordinate cartage with transport and customer,
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance,
- Send invoices to the customers once costing is approved and follow-up payment,
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line,
Other ad-hoc duties when being assigned
Yêu cầu công việc
Yêu Cầu Công Việc
Educational Qualification
College/ University
Professional Qualification
Economics, Foreign trade, Logistics & Supply Chain
Specialist Knowledge
Minimum 2 years performing Logistics - Freight Forwarding
Communication / Language
Fluent in English - oral and writing
Computer Aptitude
Proficient in MS Office
Key competencies and Proficiencies
Customer service orientation
Well organized and detailed
Good communication skill and teamwork spirit
Problem analysis and problem-solving
Self-motivated, ambitious, quick learner
BENEFITS
Competitive salary package
13th month salary & year-end bonus by individual ability and company's performance.
16 days of annual leaves
SHUI on 100% salary under Labor Contract
OTHER INFORMATION
Working hour: 8am: 5pm from Mon to Fri.
Working place: 14 Nguyen Truong To, Ward 13, Dist. 4, HCMC
Educational Qualification
College/ University
Professional Qualification
Economics, Foreign trade, Logistics & Supply Chain
Specialist Knowledge
Minimum 2 years performing Logistics - Freight Forwarding
Communication / Language
Fluent in English - oral and writing
Computer Aptitude
Proficient in MS Office
Key competencies and Proficiencies
Customer service orientation
Well organized and detailed
Good communication skill and teamwork spirit
Problem analysis and problem-solving
Self-motivated, ambitious, quick learner
BENEFITS
Competitive salary package
13th month salary & year-end bonus by individual ability and company's performance.
16 days of annual leaves
SHUI on 100% salary under Labor Contract
OTHER INFORMATION
Working hour: 8am: 5pm from Mon to Fri.
Working place: 14 Nguyen Truong To, Ward 13, Dist. 4, HCMC
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Công ty TNHH Vận tải và Giao nhận GAC Việt Nam
Giới thiệu công ty
Công ty TNHH Vận tải và Giao nhận GAC Việt Nam việc làm
Tầng 5, số 14 Nguyễn Trường Tộ, Phường 13, Quận 4, Tp. Hồ Chí Minh
Quy mô: Dưới 10 nhân viên
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Vị trí Customer Services Executive (logistics & freight forwarder) do công ty Công ty TNHH Vận tải và Giao nhận GAC Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Customer Services Executive (Logistics & Freight forwarder) hoặc công ty Công ty TNHH Vận tải và Giao nhận GAC Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH Vận tải và Giao nhận GAC Việt Nam việc làm
Tầng 5, số 14 Nguyễn Trường Tộ, Phường 13, Quận 4, Tp. Hồ Chí Minh
Quy mô: Dưới 10 nhân viên