Customer Services Executive (logistics & freight forwarder)

Mô tả Công việc
JOB PURPOSE
Responsible for providing exceptional customer service to clients involved in the shipment of goods.
Act as the primary point of contact for clients, ensuring their needs are met and any issues are resolved in a timely and efficient manner.
PRINCIPAL JOB ACCOUNTABILITIES
Customer Service and Sales Support,
Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport,
Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse, sales representatives, and oversea agent offices,
Answer phone calls, respond to emails from customers, follow up and handle customer enquiry,
Use and maintenance of internal freight system:
- Create potential customers and build database based on information provided,
- Draft quotes, follow-up customer's feedback on proposals generated,
- Creating and managing orders for new shipments,
- Creating import and export FCL, LCL, and Air forwarding jobs,
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents,
- Lodging Sea Cargo, Export Customs Manifest, PRA,
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport,
- Coordinate cartage with transport and customer,
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance,
- Send invoices to the customers once costing is approved and follow-up payment,
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line,
Other ad-hoc duties when being assigned