Customer Services Supervisor

CÔNG TY TNHH ROCHDALE SPEARS

Địa điểm làm việc: Bình Dương

Hết hạn: 20/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Cạnh tranh

Loại hình: Toàn thời gian

Mô tả công việc

Mô tả Công việc
Prepare weekly sale/shipment/stock reports/meeting agenda to have meeting with Commercial team on every Tuesday.
Support Commercial team to prepare for the quotation when necessary.
Update order book & Sale forecast for Sonder.
Other tasks assigned by Managers & commercial Team.
Act as the single point of contact on order management.
Communicate with customers for Sales Orders. Share with S&OP team to book factory capacity.
Work with Purchasing team to order special materials in advance to shorten lead time as required.
Cooperate with all related department to manage customer's orders shipping on time.
Cooperate with PD team for sample development, preparing quotation for commercial team reviewing and sending to client.
Work with Compliant and QA team on all the testing needs and quality standard of products.
Provide quick & effective service to satisfy customers.
Plan & manage customer visits. Accompany customer during the tour when required.
Direct & train team member about MRP/RSC system, customer's system, processes, and workflows.
Supervise & instruct team member to update system/loading & booking plan correctly.
Support team to communicate with customers & internal departments where necessary.
Set objectives, review, and appraise KPI for team member annually.

Yêu cầu công việc

Yêu Cầu Công Việc
English level: Excellent
Computer skill and/or software: Excellent
Comprehensive knowledge of furniture industry, MRP/ERP & RSC system, sale order process.
Understanding of management skill
No. of general work experience: 5-10 years
No. of related work experience: 5 years
Investigate, analyze, evaluate, and resolve complex customer service problems.
Direct and guide the work of others.
Communicate effectively, both verbally and in written formats.
Processing Details: Checking details, Following procedures, Meeting timescales
Accountability: Being accountable for own and team outcomes, do things right with ethics and integrity from first time, following through any commitment made.
Thinking positively & logically, coping with pressure, stepping up, learning mindset.
Promoting trust, openness and respect for others, guiding & motivating others to achieve shared goals and objectives, actively resolving personal conflicts with others.
Showing kindness and being considerate to others, providing help & support willingly.
Good self-awareness, actively seeking new knowledge, taking active part in development activities, seeking and acting on feedback from others.

Quyền lợi được hưởng

Laptop
Chế độ bảo hiểm
Xe đưa đón
Tăng lương
Nghỉ phép năm

Thông tin khác

Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh

Nộp hồ sơ liên hệ

CÔNG TY TNHH ROCHDALE SPEARS

Ứng tuyển tại web công ty

Giới thiệu công ty Xem trang công ty

Rochdale Spears Company is an internationally focused, business-to-business enterprise, serving some of the biggest names in the luxury furniture market. We are proud leader in exceptional design, innovative product development and world-class manufacturing.
We are proud to uphold a positive culture and safe working environment for our team, allowing them to perform at their highest ability, and provide outstanding service to our customers.
As custodians of the planet, we remain committed to reducing our impact on the environment; supporting local communities, sourcing the highest quality natural materials and adopting sustainable principles where possible.

Rochdale Spears Company was founded in 2003 by CEO and Chairman Geoff Hawkes, as a modest manufacturing base. Today, more than a decade on, with over 3000 local employees and an international team of dedicated furniture specialists, the Company supplies major retailers globally, and is widely regarded as a preeminent player in the high-end manufacturing industry.
With a reputation for exceptional quality and exquisite craftsmanship, Rochdale Spears Company has become a proud leader in exceptional design, innovative product development and world-class manufacturing in the luxury furniture market.

Rochdale Spears Company has over 4,000 employees at their facilities in Vietnam, supported by an experienced management team.

From our base in Thanh Phuoc, Vietnam, the Rochdale Spears Company operates several state-of-the-art proprietary manufacturing facilities. The newest structure, completed in 2016, covers over 800,000 square-feet, and is one of the largest purpose-built furniture manufacturing facilities of its kind in Vietnam.
Our facilities are equipped with cutting-edge machinery such Point-to-Point and Computer Numeric Controlled equipment, humidity control divisions and advanced spray instruments, ensuring the highest quality standards are maintained.
Driven by a passion for quality and innovation, the Rochdale Spears Company is continually investing in technology and innovative business practices, striving to create more seamless operations, increased efficiency and greater output.

Quy mô công ty

Từ 1000 - 5000 nhân viên

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