Customer Success Intern (Ecommerce, Full-Time)
Hamsa Technologies - Công ty TNHH Công nghệ Hamsa
Địa điểm làm việc: Hà Nội
Hết hạn: 17/07/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.
Yêu cầu
• Interested in solving problems with digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
Quyền lợi
• Participate in a 4-month apprenticeship program that focuses on practice.
• Gain valuable hands-on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on-job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member's development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Commit to this being a meaningful and useful working period in the beginning of your career.
• Gain valuable hands-on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on-job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member's development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Commit to this being a meaningful and useful working period in the beginning of your career.
Thông tin khác
Cấp bậc
Thực tập sinh
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thực tập sinh
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 17/07/2024
- Thu nhập: 1 triệu - 4 triệu VND
Giới thiệu công ty
Xem trang công ty
Hamsa Technologies is a leading e-commerce solution company in Vietnam which established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world. With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.As Hamsa always values the human factor, we will provide the best welfare for you. What are the interesting things about us that you will love?- Good pay, good benefitsWhen joining Hamsa, you can receive up to 15 months of wage payment. Besides, Hamsa prides itself on rewarding great work with great compensation. Every month, there are monthly bonuses according to your work performance and projects. Not only health, social and unemployment insurances are fully provided but also you can have free lunch and high-quality water to give you energy throughout the day.- Interesting jobs and clear career pathAt Hamsa, you will have the chance to work on the best E-commerce platform with advanced technologies and participate in various projects. Furthermore, you can enhance your skills by cooperating with clients from all over the world. About your career path, you are free to discover your strengths and interests by working on different kind of tasks. Our CFR (Conversation - Feedback - Recognition) will help you develop more and become a better version of yourself.- Young, creative and professional working environmentYou will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family. Besides, you can receive valuable feedback and assistance from your managers to improve your performance and productivity.
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