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Mô tả công việc
• Learn about products features and update functionalities knowledge continuously• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and helping customers use specific features• Collect and report the problems that customers often encounter to give suggestions to improve the product.
Yêu cầu
• Willing to take night shifts and weekend shifts• Interested in solving problems with digital/SaaS products• Good communication English skills (TOEIC > 600 or equivalent)• Effective and positive communication with customers, team members, and managers• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers• Good problem-solving, logical thinking, and decision-making skills• Basic knowledge of HTML, CSS, and JS is a plus
Quyền lợi
• Attractive internship allowance• Participate in a 4-month apprenticeship program that focuses on practice• Gain valuable hands-on experience in product development, Agile/Scrum• Work alongside experienced professionals and gain mentorship opportunities• Develop your skills and knowledge relevant to the IT software industry• Experience a collaborative and supportive work environment• Become a member of an enthusiastic and passionate team• Participate in on-job training, ensuring you clearly understand and can perform the job• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing• Special attention and direction for each member's development• Commit to this being a meaningful and useful working period in the beginning of your career
Thông tin chung
- Ngày hết hạn: 28/10/2025
- Thu nhập: 1 - 7 triệu VNĐ
Nơi làm việc
- Toà Nhà Simco Sông Đà, Kđt Vạn Phúc, Hà Nội
- 1. Toà nhà Simco Sông Đà, KĐT Vạn Phúc,Hà Nội