Customer Success Leader

Hamsa Technologies - Công ty TNHH Công nghệ Hamsa

Địa điểm làm việc: Hà Nội

Hết hạn: 10/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 12 - 15 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

phần mềm workflows english html

Mô tả công việc

• Take primary responsibility for managing the team members, including providing training and support in complex cases.
• Monitor and enhance the performance of the support team and individual members.
• Learn about products features and update functionalities knowledge continuously
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and helping customers use specific features
• Collect and report customers insights to product team for improvement.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Collaborate with other teams (management, product, marketing) for quarterly and monthly planning, and track progress.

Yêu cầu

• Willing to work night shifts and weekend shifts
• At least 2 years of experience in supporting digital/SaaS products
• Proficient English skills (IELTS > 6.5)
• Excellent communication (verbal and written) and interpersonal skills
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Effective and positive communication with customers, team members, and managers
• Demonstrated leadership qualities
• Basic knowledge of HTML, CSS, and JS is a plus

Quyền lợi

• Income commensurate with experience and ability
• Quarterly and annual bonuses based on common goals
• Review development roadmap every 6 months
• Opportunity to work in the e-commerce industry, especially Shopify, the number 1 e-commerce platform
• Become a member of an enthusiastic and passionate team
• Participate in on-job training before starting work, ensuring you clearly understand and can perform the job
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member's development
• Lunch support at the company with a full nutritional menu
• Choose flexible working hours, only 7.5 hours/day guaranteed
• Remote based on personal needs 1 day/month
• Ensure that the regimes comply with State regulations

Thông tin khác

Địa điểm làm việc
- Hà Nội: CIC Tower, số 1 Nguyễn Thị Duệ, Yên Hoà, Cầu Giấy
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)

Thông tin chung

Thu nhập: 12 - 15 triệu

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 10/02/2025

Giới thiệu công ty Xem trang công ty

Hamsa Technologies is a leading e-commerce solution company in Vietnam which established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world. With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.As Hamsa always values the human factor, we will provide the best welfare for you. What are the interesting things...

Quy mô công ty

Từ 26 - 100 nhân viên

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