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Mô tả công việc
Curate and create learning activities customized to different client segments, fostering engagement and success.
Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.
Onboarding and Tailored Implementation:
Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
Develop and implement customized strategies aligned with clients' needs, optimizing our solutions within their educational settings.
Growth and Retention Initiatives:
Build case studies, best practices, and user testimonials for use in marketing and branding.
Proactively identify opportunities for upselling or expanding services to maximize client values.
Collaborate cross-functionally with Sales, Marketing, Product Development, and Support teams to address client needs and regular check-ins with clients to understand their evolving needs and challenges.
User Training and Ongoing Support:
Conduct comprehensive user training sessions, empowering clients with in-depth knowledge on effectively utilizing our technology.
Provide ongoing support to address queries and ensure optimal usage of our solutions.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.
Yêu cầu
Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
3 - 10 years of working experience, preferably in the EdTech or Education industries.
Excellent communication, negotiation, and presentation skills.
Strong problem-solving and strategic thinking abilities.
Proficiency in Microsoft Office suite.
Knowledge of the education sector and familiarity with EdTech products and services is a plus.
Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
Quyền lợi
ELSA Premium account
Premium Health Insurance, Annual Health Check
Flexible working time (9am-6pm Mon-Fri), hybrid working
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Social insurance, health insurance, and unemployment insurance for full salary.
Fun energetic team; international & collaborative culture
Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth.
Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
Company trip, Company Birthday, Company Party and Happy Hour.
Thông tin chung
- Ngày hết hạn: 09/03/2024
- Thu nhập: Thỏa thuận
Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.
ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).
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