Customer Success Manager

Manage and oversee the full project portfolio from initiation to completion, including the development of business cases, project planning, resource management, and deliverables.
Proactively coordinate between internal teams and third parties/vendors/partners to develop project plans and ensure precise and efficient execution.
Closely monitor project progress, ensuring projects are completed on time, within scope, and in compliance with the established budget.
Oversee resource availability and allocation, and develop optimal resource usage plans.
Evaluate project performance, provide regular status reports, propose improvements, and deliver presentations to stakeholders.
Create and maintain comprehensive, detailed, and accurate project documentation.
Identify, manage, and mitigate risks throughout the project lifecycle, while promptly informing stakeholders about potential risks.
Establish and maintain clear project expectations, while coordinating and managing relationships with team members and stakeholders to ensure effective collaboration and optimal outcomes.