Customer Success Representative (Remote)
Công Ty Phần Mềm Boost Commerce
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 19/10/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Work with the customers to make sure they can get the most value from the product.
• Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
• Communicate with customers through various channels like email, chat or call.
• Work closely with agencies to help their clients to install our app, answer their questions or gather requirements then collaborate with the technical team to implement.
• Provide customer feedback on the app usage.
• Ensure customer satisfaction and provide professional customer support.
• Be the main point when dealing with bad reviews or urgent issues.
• Support technical team to explain complicated issues to customers.
• Work with the customers to make sure they can get the most value from the product.
• Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
• Communicate with customers through various channels like email, chat or call.
• Work closely with agencies to help their clients to install our app, answer their questions or gather requirements then collaborate with the technical team to implement.
• Provide customer feedback on the app usage.
• Ensure customer satisfaction and provide professional customer support.
• Be the main point when dealing with bad reviews or urgent issues.
• Support technical team to explain complicated issues to customers.
Yêu cầu
*** Basic Qualifications:
• At least 1+ years of customer success experience in a software product company.
• Good English skills.
• Strong communication (verbal and written) and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt/respond to different types of characters.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Pay attention to every detail/aspect of the work.
* Preferred Qualifications:
• IELTS 6.
• Can use one of the following languages besides English: German, French or Japanese.
*** Benefits:
• 100% remote culture. Live and work from wherever you feel happiest.
• Year-end Bonus based on your performance.
• Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
• Day-off: 14 days/year and Vietnam holidays.
• MacBook provided after probation.
• Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
• Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
• Boost Company Trips.
• Technical and general workshops in the company.
• Free online learning and reimbursements for selected courses.
• Bao Viet Premium Health Care Insurance (after 3 months in the role).
• Annual health check-up at Premium Clinics.
• Great chance to improve your expertise/skills and English communication via international exposure.
• Get support and work with talented and friendly members.
*** Working time:
• From Monday to Friday with working time from 8:00 AM to 5:00 PM (GMT+7) or 3:00 PM to 12:00 AM (GMT+7)
• At least 1+ years of customer success experience in a software product company.
• Good English skills.
• Strong communication (verbal and written) and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt/respond to different types of characters.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Pay attention to every detail/aspect of the work.
* Preferred Qualifications:
• IELTS 6.
• Can use one of the following languages besides English: German, French or Japanese.
*** Benefits:
• 100% remote culture. Live and work from wherever you feel happiest.
• Year-end Bonus based on your performance.
• Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
• Day-off: 14 days/year and Vietnam holidays.
• MacBook provided after probation.
• Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
• Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
• Boost Company Trips.
• Technical and general workshops in the company.
• Free online learning and reimbursements for selected courses.
• Bao Viet Premium Health Care Insurance (after 3 months in the role).
• Annual health check-up at Premium Clinics.
• Great chance to improve your expertise/skills and English communication via international exposure.
• Get support and work with talented and friendly members.
*** Working time:
• From Monday to Friday with working time from 8:00 AM to 5:00 PM (GMT+7) or 3:00 PM to 12:00 AM (GMT+7)
Quyền lợi
13th-month salary and performance bonus
Medical Care Bao Viet
Macbook provided after probation period
Medical Care Bao Viet
Macbook provided after probation period
Thông tin khác
Ngày Đăng Tuyển
19/09/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch vụ khách hàng, IT - Phần mềm, Thương mại điện tử
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Customer Experience Management, Customer Orientation, English, Handle Feedback, Profesional Communication
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
19/09/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch vụ khách hàng, IT - Phần mềm, Thương mại điện tử
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Customer Experience Management, Customer Orientation, English, Handle Feedback, Profesional Communication
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: 19/10/2023
- Thu nhập: $500 - $900
Giới thiệu công ty
Xem trang công ty
We are a distributed team of professional eCommerce experts backed by deep eCommerce development experience and driven by client success. We do what we do best: taking away all store owners' headache of technical stuff so they can focus on their business. Located in three countries and working...
We are a distributed team of professional eCommerce experts backed by deep eCommerce development experience and driven by client success. We do what we do best: taking away all store owners' headache of technical stuff so they can focus on their business. Located in three countries and working...
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