Customer Success Specialist (Fresher/Junior)

Hamsa Technologies - Công ty TNHH Công nghệ Hamsa

Địa điểm làm việc: Hà Nội

Hết hạn: 18/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Handle tickets to support customers via live chat and calls.
Clarify customer complaints and provide the best solutions to resolve their issues.
Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
Collect and report the problems that customers often encounter to give suggestions to improve the product.
Execute other tasks and projects assigned by the Management Team.

Yêu cầu

At least 6-months experience in supporting digital/Software-as-a-Service (SaaS) products
Proficient English skills (IELTS > 6.0)
Effective and positive communication with customers, team members, and managers
Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
Good problem-solving, logical thinking, and decision-making skills
Basic knowledge of HTML, CSS, and JS is a plus

Quyền lợi

Income commensurate with experience and ability
Quarterly and annual bonuses based on common goals
Review development roadmap every 6 months
Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
Special attention and direction for each member's development
Lunch support at the company with a full nutritional menu
Choose flexible working hours, only 7.5 hours/day guaranteed
Remote based on personal needs 1 day/month
Ensure that the regimes comply with State regulations

Thông tin chung

Ngày hết hạn: 18/10/2024
Thu nhập: 8 - 10 triệu VNĐ

Giới thiệu công ty Xem trang công ty

Hamsa Technologies is a leading e-commerce solution company in Vietnam which established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world. With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.As Hamsa always values the human factor, we will provide the best welfare for you. What are the interesting things...

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