Customer Success Specialist (Livechat English)

Seal Commerce ASIA

Địa điểm làm việc: Hà Nội

Hết hạn: 15/09/2021

Chi tiết công việc
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Mô tả công việc

WHY WE ARE LOOKING FOR YOU...
- We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle, that means the Customer Success Specialist is responsible for customer-facing communication to ensure they have the best experience in this product and service, and no negative reviews left.
- You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
WHAT YOU'LL DO...
- Communicating with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listening to customers and working with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
- Educate and empower our customers to become better users of the product
- Thrives on providing support through many different channels of communication - including live chat, ticket, email
- Collaborating with technical staff to learn the product and support the customers to use it effectively
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer's needs.

Yêu cầu

- Must be a good team player, capable of working independently as well.
- English: Advanced level (Effective written communication skills).
- French is a plus.
- Good Knowledge about e-commerce is a big plus.
- Minimum 2+ years experience in Customer Support (experience in technology/ e-commerce is an advantage).
- Patience, attentiveness, and goal-oriented focus.
- Being empathetic - the ability to understand and share the feelings of another - is more of a character trait than a skill.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
- Ability to work well under pressure and meet tight deadlines.

Quyền lợi

- Salary range: $400-$600 NET salary.
- Extra OT bonus.
- 13th-month salary bonus.
- Yearly performance bonus.
- Clear vision of your career progress: performance review with potential for raise 2 times per year.
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
- Health insurance for team members.
- Days off 12 annual leaves/ year and 12 remote working days/ year.
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Working time: 8:30 AM - 12:30 AM; 2:00 PM - 6:00 PM from Monday to Friday.

Thông tin khác

Địa điểm làm việc
➢ TNR Tower 54A Nguyen Chi Thanh street, Hanoi (Hà Nội)
Ngành nghề
Kỹ Sư Bán Hàng (Sale Engineer) Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
2 - 3 năm
Yêu cầu ngôn ngữ
Tiếng Anh