Customer Success Specialist (Night Shift _ 6 Hours)

WHY WE'RE LOOKING FOR YOU



We are looking for an experienced Customer Success Specialist who will work directly with our customers all over the world and can work the night shift to cover our 24-hour support. In this role, you will be responsible for customer-facing communication to ensure they have the best experience in this product and service, and no negative reviews left.



You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.





YOU'LL DO



- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.

- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.

- Own the customer experience and deliver more than their expectations, treat them well as a guest in your own home

- Educate and empower our customers to become better users of the product

- Thrives on providing support through many different channels of communication - including email, chat, ticket, and social media such as Facebook Group

- Collaborate with technical staff to learn the product and support the customers to use it effectively

- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience

- Maintain excellent knowledge of our products and services in order to understand the customer's needs.