Customer Success Specialist

startup oi is assisting our client in finding a customer success specialist. This online academy has effective, exclusive, and tailored teaching methods and programs for each student. The academy's English teaching program has obtained the necessary international certifications to ensure reliability.
Responsibilities
Work closely with customers to conduct trials, onboard, and provide best practices for effectively implementing the customers goals and objectives.
Develop short and long-term engagement goals in collaboration with the team and constantly check in with the key contact and operations team of customers to maintain/improve learners engagement rate delivery.
Work with Business Development for renewals/manage renewals
Conduct exit interviews with ex-clients
Report weekly/monthly/quarterly results
Other relevant tasks assigned by the manager.
Requirements
Having experience in working with B2B Clients
Experience in classroom engagement and training workshops (ESL teaching experience) is a plus
Experience in software deployment or training for businesses.
Detailed-oriented and Service Oriented.
Excellent communication, presentation skills, and negotiation skills.