Customer Success Team Leader

Hamsa Technologies - Công ty TNHH Công nghệ Hamsa

Địa điểm làm việc: Hà Nội

Hết hạn: 16/03/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Handle tickets to support customers via live chat and calls.
Clarify customer complaints and provide the best solutions to resolve their issues.
Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
Take primary responsibility for managing the team members, including providing training and support in complex cases.
Monitor and enhance the performance of the support team and individual members.
Collaborate with other teams (management, product, marketing) for quarterly and monthly planning, and track progress.
Execute other tasks and projects assigned by the Management Team.

Yêu cầu

At least 2 years of experience in supporting digital/SaaS products
Proficient English skills (IELTS > 6.0)
Excellent communication (verbal and written) and interpersonal skills
Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
Strong problem-solving, logical thinking, and decision-making skills
Effective and positive communication with customers, team members, and managers
Demonstrated leadership qualities
Basic knowledge of HTML, CSS, and JS is a plus

Quyền lợi

Income commensurate with experience and ability
Quarterly and annual bonuses based on common goals
Review development roadmap every 6 months
Opportunity to work in the e-commerce industry, especially Shopify, the number 1 e-commerce platform
Become a member of an enthusiastic and passionate team
Participate in on-job training at least 2 weeks before starting work, ensuring you clearly understand and can perform the job
Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
Special attention and direction for each member's development
Lunch support at the company with a full nutritional menu
Choose flexible working hours, only 7.5 hours/day guaranteed
Remote based on personal needs 1 day/month
Ensure that the regimes comply with State regulations

Thông tin khác

Cấp bậc
Trưởng nhóm
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Thông tin chung

Ngày hết hạn: 16/03/2024
Thu nhập: 13 triệu - 15 triệu VND

Giới thiệu công ty Xem trang công ty

Hamsa Technologies is a leading e-commerce solution company in Vietnam which established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world. With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.As Hamsa always values the human factor, we will provide the best welfare for you. What are the interesting things about us that you will love?- Good pay, good benefitsWhen joining Hamsa, you can receive up to 15 months of wage payment. Besides, Hamsa prides itself on rewarding great work with great compensation. Every month, there are monthly bonuses according to your work performance and projects. Not only health, social and unemployment insurances are fully provided but also you can have free lunch and high-quality water to give you energy throughout the day.- Interesting jobs and clear career pathAt Hamsa, you will have the chance to work on the best E-commerce platform with advanced technologies and participate in various projects. Furthermore, you can enhance your skills by cooperating with clients from all over the world. About your career path, you are free to discover your strengths and interests by working on different kind of tasks. Our CFR (Conversation - Feedback - Recognition) will help you develop more and become a better version of yourself.- Young, creative and professional working environmentYou will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family. Besides, you can receive valuable feedback and assistance from your managers to improve your performance and productivity.

Quy mô công ty

Từ 26 - 100 nhân viên

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