Customer Support - call centerMSIG Insurance (Vietnam) Co., Ltd.

1. Client Service:
- Take customer inbound calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information
- Train new employees and inform them about the company's customer management policies
2. Business Administration:
- To report any unusual problems to direct management
3. With concerned divisions/departments:
- To cooperate with Retail Claims Division:
• to answer client's queries in compliance with the company's procedure;
• to follow up any pending claim cases;
- To coordinate with Digital Business Development Division
• to follow up with client's request;
• to work closely with Digital Business Develop Division to update system;
- To coordinate with related Division / Department for for all related jobs or in closed coordination with other departments for special events organized by Company.
4. Others:
• To update the market trends directly influenced on Company's business activities;
• To report any unusual problems if any;
• To execute other office work as required by the Company.