Customer Support (Japanese Speaking)Công ty TNHH Panasonic R&D Center Việt Nam

Nơi làm việc: Hà Nội

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Ngành nghề khác, Dịch vụ

Lương: Thoả thuận

Hình thức: Toàn thời gian

Ngày đăng: 14/05/2024

Hạn nộp: 30/06/2024

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

• Collect customer requests and data
• Attend to customer phone calls
• Respond to user emails and social media messages
• Conduct basic troubleshooting using questionnaires to find out the level of support
needed
• Create tickets for Level 2 support
• Provide product information
• Solve common problems such as username and password issues, menu
navigation, verification of hardware and software, installation issues, and setup.

Yêu cầu công việc

1. Must have:
• Language: Japanese (N1 - N2)
• Able to communicate fluently and politely in Japanese with customers.
• Have basic knowledge of IT such as operating systems, and cloud.
2. Nice to have:
• Have experience in IT Comtor domain.
• Have experience in customer support and customer care.
• Have experience working with a factory environment or factory system.
• Lower-level technical personnel, trained to solve known problems and to fulfill service requests by following scripts.

Quyền lợi được hưởng

Panasonic R&D Center Vietnam is one of the leading R&D Centers with a professional and friendly global working environment. We offer flexible and diversified benefits packages that ensure the best things for the employees.
1. Career Path Development
Having a chance to work with hot business trends: IoT, Factory Automation;
Chance to work in an international environment;
Clearly defined long-term multi-career roadmap;
Unlimited development & training opportunities (Language Training, Technical
Training, Soft-skill Training, On-job Training, etc.)
Overseas business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
2. Work-life Balance
Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday -Friday/ week)
Flexible lunchtime;
Additional special holiday
3. Wellness
Well-protected with 24/7 personal accident and medical care insurance;
Well-designed Annual Health Check-up program;
4. Activities
Team-building activities; Birthday Party; Year-end party; Sports Day/ Family Day
Summer Vacation (Trip to famous tourist spots domestic/ overseas,...)
5. Cash Benefits
Attractive and competitive salary & bonus packages depend on abilities, performance, and competencies
Diversified allowance scheme
Have selectable 247 working option with very high salary and benefit for night
shift.
6. Physical Environment
Grade A Office with creative workplace and open space.
Well-equipped facilities/ devices and professional working platforms.

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Giới thiệu công ty

Công ty TNHH Panasonic R&D Center Việt Nam việc làm

9 - 12 triệu

Hà Nội

13/11/2024

Vị trí Customer Support (Japanese Speaking) do công ty Công ty TNHH Panasonic R&D Center Việt Nam tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Customer Support (Japanese Speaking) hoặc công ty Công ty TNHH Panasonic R&D Center Việt Nam ở các link phía trên

Giới thiệu công ty