Customer Support Manager

Phúc lợi
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
Build out the CX team and oversee team members, including:
Hiring
Employee training
Improve existing CX processes and responses to meet customers' satisfaction
Coordinate to make sure all team members meet our KPIs
Provide leadership and foster positive employee relations
Report directly to the two founders, COO career path
Other operational and managerial tasks as needed
Work remotely from Vietnam
Preferred:
at least 3-5 years of experience as a manager
proficient in English (IELTS of at least 6.5 or equivalent)
Yêu Cầu Công Việc
Have experience building out a customer service team
Knowledgeable and passionate about skincare and beauty
Ability to collaborate and connect cross-functional teams to ensure smooth execution and eliminating any obstacles
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Very strong leadership and people skills
Very strong organizational skills including attention to detail and multi-tasking skills
Problem solver and solution seeker, with persistence and resilience
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
> 25