Customer Support Tiếng Indonesia (12-15mil)Công ty TNHH ELSA VIỆT NAM

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ

Thu nhập: 13 - 15 triệu VNĐ

Hình thức: Toàn thời gian

Ngày đăng: 17/07/2024

Hạn nộp: 18/08/2024

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Respond to global customer's inquiries via phone, email, or chat and ensure that all their problems have been resolved timely with a satisfactory resolution
Research and identify solutions/answers, provide prompt and accurate feedback to customers
Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc. to assist customer's inquiries promptly
Collect user feedback, propose initiatives for continuous improvement of the agent support process, and provide valuable insights for product development
Review current FAQs and update them regularly (monthly, quarterly)
Review and produce an updated manual guide
Other tasks assigned by the Head of the Department

Yêu cầu

1 to 2 years experience in a similar position in startup companies or fast-moving environments.
Fluent in Bahasa Indonesia
Proficient in Vietnamese(Native speaker preferred)
English communication skills are required(B1)
Call center experience(preferred)
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate urgency for contact response time in the face of a variable workflow.
An "A-team" player who can deliver high-quality outcomes both independently or in a team
Tech-savvy, proficient in common computer/technology applications
Experience in using Freshdesk, Salesforce, and CRM systems(preferred)
Graphic design and video production experience(preferred)

Quyền lợi

Competitive compensation
Working time: Mon-Fri (9am - 6pm)
12 days Annual leave, 1 Birthday leave, 1 Christmas leave
Premium health insurance and annual health check-up to keep you in top shape
Full social insurance
Free ELSA Premium courses to polish your language skills
Sponsorship for online or external courses - learn and grow on us!
Annual company trips and monthly happy hours - work hard, play hard!

Giới thiệu công ty

Công ty TNHH ELSA VIỆT NAM việc làm

Cạnh tranh

Hồ Chí Minh

29/11/2024

Vị trí Customer Support Tiếng Indonesia (12-15mil) do công ty Công ty TNHH ELSA VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 13 - 15 triệu VNĐ, tìm thêm việc làm về Customer Support Tiếng Indonesia (12-15mil) hoặc công ty Công ty TNHH ELSA VIỆT NAM ở các link phía trên

Giới thiệu công ty