Customer Technical Service Representative

Co-ordinate with related function(R&D,production,QC,sale..) to investigate product quality complain.
Follow up all product quality complaints in South area through Customer Relationship Management System (CRM)
Performs technical scans and line audits, line trial of new product & technology at designated customers.
Helps with process optimization to support customer aim to increase customer production efficiency, reduce NG rate/product cost.
Align technical activities within allocated South territory in Viet Nam
Provide the training to operator level at customer sites.
Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
Works closely with Country Technical Service Manager to ensure matrix structure operates efficiently.
Manage and maintain all CTS equipment's in South area
Proactively manages the costs to serve in accordance to the commercial's demands.
Reports on progress on a continuous base.