Customer Technical Service representative

Mô tả Công việc
· Co-ordinate with related function(R&D,production,QC,sale..) to investigate product quality complaint.
· Follow up all products quality complaints in North area through Customer Relationship Management System (CRM)
· Performs technical scans and line audits, line trial of new product & technology at designated customers.
· Helps with process optimization to support customer aim to increase customer production efficiency, reduce NG rate/product cost.
· Align technical activities within allocated North territory in Viet Nam
· Provide the training to operator level at customer sites.
· Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
· Works closely with Country Technical Service Manager to ensure matrix structure operates efficiently.
· Manage and maintain all assigned CTS equipment's in North area
· Proactively manages the costs to serve in accordance to the commercial's demands.
· Reports on progress on a continuous base.