Customer Service Executive

80% CS
1. Daily calculate quotation as customer require , then entry SO into system
2. Daily claims entry (If any), monitor and push pending cases
3. Service claims validation, service fee reconciliation
4. Monthly management Service Coating fee calculation & payment due
5. Logistic fee checking and arrange pickup /shipment routine daily
6. Service MKT: support to execute customer care campaign with teams
7. Other service department administration jobs
8. Co-operation with production department to handle shipment to customer
9. Handling Purchase activities as procurement task
10. Develop technical guidance programs to identify and remove physical hazards.
20% Purchasing
1. Interacts with clients and manages their transaction
2. Researching potential vendors
3. Comparing and evaluating offers from suppliers
4. Negotiating contract terms of agreement and pricing
5. Track orders and ensure timely delivery. Daily follow up with component shipment, request custom clearance for import shipment
6. Review quality of purchased products
7. Enter order details (PR/PO) (i.e., vendor, quantities, prices) into internal databases
8. Maintain updated records of purchased products, delivery information and invoices
9. Prepare reports on purchases, including cost analyses
10. Monitor stock levels and place orders as needed
11. Coordinate with warehouse /Production staff to ensure proper storage
Reporting lines
• Sales Manager
• General Director (if required)