[D12] Senior Compliance Specialist

We are seeking a highly skilled Senior Compliance Specialist to join our Compliance Department. This role is critical in ensuring DIGI-TEXX Vietnam adheres to ISO standards, legal regulations, and internal procedures. You will play a key role in monitoring compliance, conducting audits, training employees, and driving continuous improvement across the organization.
Working location: 2nd Floor, Anna Building, Quang Trung Software City, District 12, HCMC
Working time: Monday to Friday
What You'll Own & Drive
ISO Management System
Implement, maintain, and continuously improve the organization's Quality Management System (QMS) and Information Security Management System (ISMS) in accordance with ISO 9001, ISO 27001, and other applicable standards.
Monitor compliance with ISO standards and ensure management systems are effectively implemented across the organization.
Develop, review, maintain, and control QMS & ISMS documentation, including policies, procedures, work instructions, and templates.
Ensure ISO documentation is accurate, up to date, and properly distributed to relevant stakeholders.
Audit & Compliance Management
Plan and conduct internal audits to evaluate compliance with ISO standards, internal policies, and operational procedures.
Identify non-conformities, perform root cause analysis, and coordinate corrective and preventive actions (CAPA).
Prepare and coordinate external audits conducted by certification bodies and customers to maintain ISO certifications.
Monitor audit findings and ensure timely implementation and closure of corrective actions.
Training & Compliance Awareness
Develop and deliver training programs on ISO standards, customer requirements, and internal compliance procedures.
Provide guidance and consultation to departments on compliance-related matters.
Promote quality and information security awareness throughout the organization.
Continuous Improvement
Drive continuous improvement initiatives for QMS and ISMS to enhance operational efficiency, product/service quality, and information security.
Work closely with cross-functional teams to identify process improvement opportunities and implement best practices.
Support the organization in meeting customer expectations, business objectives, and regulatory requirements.
What We're Looking For
Bachelor's degree in Quality Management/Legal/Finance or a related discipline.
English proficiency equivalent to B2 level or above.
Minimum 3 years of experience in Compliance, Quality Management, or related roles within IT, BPO, or Customer Service organizations.
Strong understanding of the principles, requirements, and practical implementation of information security management standards, including ISO 27001.
Strong analytical and problem-solving skills with the ability to perform root cause analysis and implement effective corrective and preventive actions (CAPA).
Excellent communication and stakeholder management skills, with the ability to clearly communicate ISO requirements and collaborate effectively with internal teams, customers, and external auditors.
Strong planning, organizational, and prioritization skills to manage multiple audit and compliance activities simultaneously..
What We Offer
· 13th month salary + performance bonus
· Full social insurance & premium health coverage
· Annual health check, company trips, team building & clubs
· Clear career path & annual performance review
· Language Allowance for International Certifications (English, German, Japanese, Chinese,..)
· Modern facilities & soft skill workshops
· Recognition awards for outstanding contributions
Thank you for your interest in the position at DIGI-TEXX. We carefully review every application. However, due to the high volume received, only shortlisted candidates will be contacted for the next steps.
Talent Acquisition team,
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By applying to this position, you consent to DIGITEXX collecting and processing your personal data for recruitment purposes. This may include background screening required for certain roles (such as reference checks) and, when necessary, sharing relevant information with clients for candidate evaluation
DIGITEXX complies with Vietnam's Personal Data Protection regulations. You may request access, correction, or withdrawal of consent regarding your personal data at any time.