Data & Fulfillment Assistant Manager

Mô tả Công việc
Responsibility 1: Manage Online Operations process at stores
- Control and improve Online Store workflow. Monitor and enhance operational indicators (on-time rate, orders, complaints, order adjustment rate).
- Establish evaluation criteria and improve the performance of the operator, pick-pack, and delivery staff.
- Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency.
- Implement training programs to enhance employee skills
- Review and improve operational guideline documents.
- Monitor third-party performance, propose solutions, and coordinate with relevant teams for resolution.
- Coordinate to improve features of Pick Pack App, Delivery App, DMS, and OMS.
- Conduct onsite store checks and provide operational support, staff training.
Responsibility 2: Plan and deploy new services
- Plan expansion and propose solutions to improve operational equipment.
- Coordinate with relevant departments to set up the layout and online ISP in the operation area.
- Develop standard store evaluation criteria, including volume, manpower, area, and equipment.
- Prepare progress and improvement result reports.
- Coordinate with relevant teams to implement new services, evaluate, and propose improvements.
- Other tasks assigned by the line manager
Responsibility 3: Data Analysis & Logistics Cost Efficiency
- Analyze operational data to identify efficiency gaps and capacity constraints.
- Evaluate cost drivers and resource utilization across Online fulfillment operations.
- Propose data-driven adjustments to improve cost efficiency and operational scalability.
- Monitor logistics partner performance and service quality.