Delivery Manager

Tóm tắt công việc
Responsibilities
As a Delivery Manager at NSC, you can work remotely, with flexible working hours.
We are looking for an experienced and results-driven Delivery Manager to lead the successful execution of client projects, ensuring quality, timelines, and stakeholder satisfaction. This role is critical in scaling our delivery operations and is structured as a leadership track position toward Chief Delivery Officer (CDO). This role is positioned on the Leadership Track, with growth toward the Chief Delivery Officer (CDO). As you progress, you will:
Take on wider portfolio management responsibilities
Participate in strategic planning and executive decision-making
Lead transformation initiatives across delivery functions
Own delivery governance and company-wide client satisfaction metrics
Main responsibilities:
Project Oversight & Delivery Leadership
Manage end-to-end project delivery across multiple teams and clients, ensuring quality, budget, and timeline.
Work closely with technical leads and project managers to ensure team alignment and execution.
Monitor KPIs across delivery teams and drive continuous improvement across the board.
Presales & Client Engagement
Participate in presales activities, including requirement analysis, solution design, and estimation.
Collaborate with the sales team to prepare proposals and statements of work (SoW).
Join bidding and pitching sessions with potential clients as a technical and delivery advisor.
Support project onboarding and transition from presales to delivery.
Provide clients with advice on software architecture, technology stack, and delivery models (Agile, Scrum, Kanban).
Act as a trusted advisor in technical and process matters during early engagement phases.
Suggest improvements to delivery processes, tools, and governance models.
Team Building & Growth
Recruit, mentor, and grow high-performing delivery teams.(PMs, BAs, Devs, QA, etc.)
Promote a culture of ownership, learning, and excellence within the team.
Ensure proper resource allocation and skill development
Stakeholder Management
Act as the main point of contact for clients and internal stakeholders
Maintain regular communication, status updates, and project reporting
Build trust-based relationships through transparency and reliability
Operational Excellence
Implement delivery best practices, frameworks, and metrics (e.g., Agile, Scrum, OKRs)
Optimize delivery processes for scalability, consistency, and quality
Collaborate with Sales and Tech teams to align business goals with delivery capabilities
Contribute to resource planning, budgeting, and forecasting
Support initiatives that improve profitability, client satisfaction, and team performance
Identify opportunities for business growth through efficient delivery models