Demand Planning and Project Management Specialist

Mô tả Công việc
The role serves as the primary interface between Tecan Vietnam and other Tecan entities for order management activities. Responsible for coordinating demand requirements, order fulfillment processes. The function will ensure alignment between customer expectations, operational capabilities and facilitate communication across functions to support on-time delivery and business objectives. The role also supports cross-functional projects and continuous improvement initiatives within the strategic supply chain organization.
Responsibilities/ Accountabilities/ Main task:
1. Intercompany Order Management
Act as the main point of contact between Tecan Vietnam and other Tecan entities regarding order fulfillment activities.
Manage the order lifecycle from order receipt through delivery coordination and closure.
Coordinate with Tecan VN operation to ensure timely processing, confirmation, and execution of customer orders.
Monitor order status and proactively communicate updates, risks, and changes to relevant stakeholders including discrepancies, delays, shortages and conflicts.
2. Demand Planning
Collect and review demand information from other Tecan entities.
Facilitate communication between customer-facing entities and internal operational teams.
Support demand reviews and supply alignment discussions.
Identify risks that may impact delivery performance and coordinate mitigation actions.
3. Project Management
Lead the project related to insourcing or/ and new project to Tecan VN.
Coordinate project activities across multiple functions and entities.
Track project milestones, actions, risks, and deliverables.
Monthly report on project status
4. Reporting & Analytics
Maintain and analyze order management KPIs.
Prepare reports on backlog, delivery performance, demand trends, and operational risks.
Support management reviews with relevant data and recommendations.
Identify opportunities to improve service performance and operational efficiency.