Deputy CEO Quality Assurance and Quality Control - Masterise Property Management

Objective



The Deputy CEO of Quality Assurance and Quality Control will develop, implement, and evaluate a program to ensure the property management operation meet the quality, integrity, and efficiency standards set by the organization.

To define and promote a "quality culture," in which all employees become actively engaged in guaranteeing quality property management service

To be responsible for managing all QA/QC functions, working with cross-departmental leadership to deliver and maintain a high and consistent level of quality across the team and the projects.

To develop and implement audit procedures and maintain the audit program for all projects.



Key accountabilities



1. Developing and implementing quality service standards and management system to ensure the service levels meet the company's quality standards



2. Provide training and support to quality assurance team on systems, policies, procedures, and core processes



3. Improving response and delivery of satisfactory outcomes



4. Developing and implementing inspection activities and quality control checks to all projects.



5. Conducting periodic appraisals of team members and identifying areas for improvement



6. Creating and presenting regular reports to senior management, and when required, regulatory agencies



7. Supervising the daily operations of the QA/QC



8. Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to CEO





9. Tracking, documenting and reporting quality levels, and compiling weekly and monthly reports and surveys



10. Staying current on the latest industry trends and techniques and pursuing continuing education on new solutions, technology, and skills



11. Other works as assigned by CEO.