deputy crm ManagerTam Son International Joint Stock Company
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Phát triển thị trường, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 29/03/2024
Hạn nộp: 29/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
POSITION PURPOSE
The Deputy CRM Manager is responsible for planning and executing CRM's activities in order to ensure a positive relationship between the company and its customers/partners. He/she should create new opportunities for business development through CRM's activities within the Loyalty & Partnership function.
SCOPE OF WORK / RESPONSIBLITIES
1. Prestige Client Management:
• Work on personalized CRM strategies tailored to specific customer segments such as Elite Treatment program, Special occasions gifting, Birthday gifting for VIC and other campaigns for VIC.
• Analyze customer data to create segments based on behavior, demographics, preferences, persona... and propose changes to improve the effectiveness of retention and upselling programs; increase customer satisfaction and loyalty.
• Ensure seamless collaboration with RT and MKT to execute VIC client events.
• Work closely with Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
• Supervise implementation of Brand's CRM guideline.
• Manage CRM budget and KPIs.
2. Partner Management:
• Identify, establish and nurture strategic partnerships with external businesses to acquire new potential customers through joint events and exclusive promotions.
• Collaborate with RT and MKT team to implement effective strategies that capitalize on partnership opportunities to drive revenue.
• Work with internal teams to ensure seamless integration of partnership benefits.
• Track and manage partnership commitments, ensuring both parties derive maximum value.
• Monitor and report on KPIs related to sales generated through partnerships.
The Deputy CRM Manager is responsible for planning and executing CRM's activities in order to ensure a positive relationship between the company and its customers/partners. He/she should create new opportunities for business development through CRM's activities within the Loyalty & Partnership function.
SCOPE OF WORK / RESPONSIBLITIES
1. Prestige Client Management:
• Work on personalized CRM strategies tailored to specific customer segments such as Elite Treatment program, Special occasions gifting, Birthday gifting for VIC and other campaigns for VIC.
• Analyze customer data to create segments based on behavior, demographics, preferences, persona... and propose changes to improve the effectiveness of retention and upselling programs; increase customer satisfaction and loyalty.
• Ensure seamless collaboration with RT and MKT to execute VIC client events.
• Work closely with Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
• Supervise implementation of Brand's CRM guideline.
• Manage CRM budget and KPIs.
2. Partner Management:
• Identify, establish and nurture strategic partnerships with external businesses to acquire new potential customers through joint events and exclusive promotions.
• Collaborate with RT and MKT team to implement effective strategies that capitalize on partnership opportunities to drive revenue.
• Work with internal teams to ensure seamless integration of partnership benefits.
• Track and manage partnership commitments, ensuring both parties derive maximum value.
• Monitor and report on KPIs related to sales generated through partnerships.
Yêu cầu công việc
1 - Core Competencies
• Customer connectedness and Customer centric mindset
• Efficient problem-solving and Decision-making
• Clear and effective communication
• Emotional intelligence
• High degree of organization and delegation
• Integrity, Logical thinking, Objectivity
• Time management, Priority management, Project management
• Leadership
• Training
2 - Skills
• Graduated from economics, business administration, marketing or related fields
• 4 years of proven working experience in customer segmentation, marketing, retail operations, private banking, guest relations or partnership management
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Good synthesis, analysis and reporting
• Hands on experience with CRM software/system
• Event planning & execution is an advantage
• Customer connectedness and Customer centric mindset
• Efficient problem-solving and Decision-making
• Clear and effective communication
• Emotional intelligence
• High degree of organization and delegation
• Integrity, Logical thinking, Objectivity
• Time management, Priority management, Project management
• Leadership
• Training
2 - Skills
• Graduated from economics, business administration, marketing or related fields
• 4 years of proven working experience in customer segmentation, marketing, retail operations, private banking, guest relations or partnership management
• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
• Proficient in Microsoft Office 365
• Good synthesis, analysis and reporting
• Hands on experience with CRM software/system
• Event planning & execution is an advantage
Quyền lợi được hưởng
Competitive salary packages with fixed 13th-month salary and performance bonus.
Premium health care insurance.
Annual performance review.
Premium health care insurance.
Annual performance review.
Thông tin khác
NGÀY ĐĂNG
29/03/2024
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phần Mềm Máy Tính
LĨNH VỰC
Thời trang/Trang sức
CẤP BẬC
Trưởng phòng
KỸ NĂNG
CRM, CRM Platform, CRM Development, CRM Microsoft Dynamics, Customer Support
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
29/03/2024
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phần Mềm Máy Tính
LĨNH VỰC
Thời trang/Trang sức
CẤP BẬC
Trưởng phòng
KỸ NĂNG
CRM, CRM Platform, CRM Development, CRM Microsoft Dynamics, Customer Support
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
Nộp hồ sơ liên hệ
Tam Son International Joint Stock Company
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên
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Vị trí deputy crm Manager do công ty Tam Son International Joint Stock Company tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Deputy CRM Manager hoặc công ty Tam Son International Joint Stock Company ở các link phía trên
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên