Digital Advisor

About RMIT Vietnam
RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.
Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.
The Role
The Digital Advisor will contribute to the success of the RMIT Vietnam by delivering a timely, professionally managed publishing service that is best practice across RMIT Vietnam. This will support an effective and engaging platform that creates good customer experience for the public and staff in how they access information, engage with RMIT and collaborate for business results.
As a key member of a dynamic and creative team who deliver university-wide web governance, content, and information architecture, planning and publishing services for RMIT's websites, a key focus of this position is on delivering timely high-quality services and advice in a consistent and efficient way to a diverse range of stakeholders across our business. The role involves planning, structuring and management of content as well as working closely with stakeholders of all levels across the university to ensure innovative best practice in the management of the site.
This role will work at a university-wide level, ensuring digital content requirements are met across all audiences (the entire student lifecycle, parents, Service Connect, industry, alumni, library, research, as well as the public), whilst ensuring a proactive quality consultation approach on digital content and publishing solutions.
This position will be expected to report regularly to senior management and provide insight to drive discussions and solutions.
Key Accountabilities
Ensure high quality and solutions focused experiences for key website audiences through the delivery of best practice RMIT-wide publishing and management of the staff website, and other key accountabilities include:
Team player, knowledgeable and specialist Digital Advisor to multiple stakeholders, deliver outstanding website support to the university through best practice, delivery agility and participate in team culture.
Ensure and contribute to university-wide web governance, content architecture, page optimisation and publishing services, ensuring high quality input, timeliness, efficiency, consistency and alignment to strategy.
Generate and communicate regular reporting and data analysis on content and site performance for the Web Team and other relevant stakeholders.
Participate in the project/task management platform used by the Web Team.
Create, develop and facilitate a variety of training and workshops to key stakeholders on web functions, user and customer experience, site management and best practice.
Work closely with stakeholders to ensure timely and planned delivery of publishing services.
Contribute to the management of a dashboard of data and analytics that inform strategic decisions and success of the platform.
Deliver a best practice approach to site management, usage and optimal engagement to accelerate delivery of our strategy.
Role model the RMIT values and be an active member of the Web team.
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.