Digital Innovation Supervisor

Mô tả công việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
I. Job Summary:
The Supervisor of Digital Innovation Team takes active leader role to carry out action plans,
digitalization projects to execute company's UNTACT strategy in delivering and innovating
customer relationship, dedication, and satisfaction across customer journey.
II. Key Roles & Responsibilities
1. Project management:
• Actively join digital projects and implement digitalization initiatives in all business aspects
to support customer experience improvements delivered with proper technologies and
processes, include but not limited to set-up project timeline, understand and analyze
business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect
of objectives well delivery on-time
• Be owner of digital assets including customer mobile application and website;
onboarding / offboarding processes; and Customer Communications Dashboard
• Support Team Head to identify room for improvement, design online customers journeys
including UI/UX, based on products & processes development, for digitalization projects
implementation, in strict consideration of online nature matching and proper customer
experience
2. Customer Experience:
• Continuously review customer journey and interactions across the company through the
customer eyes and put in place several building blocks of a comprehensive improvement
in customer experience
• Be owner of improvement journey and performance monitoring for all digital projects,
online platforms, digital processes which have been developed and/or owned, in
collaboration with stakeholders across the Company
• Support Team Head to review all correspondence and/or customer communications to
ensure standard Customer Experience level in the total view
• Other assigned tasks by Department Head, Division Head
• Other assignment including administration tasks required by Division Head, Department
Head