Digital Risk Investigator

Role Summary
The Digital Risk Investigator is responsible for analyzing online threats and producing standardized, measurable digital risk intelligence outputs using proprietary systems made available by the parent company solely for the purpose of delivering the contracted services.
All outputs are delivered to and consumed by the parent company outside Vietnam, and no part of the services is consumed within Vietnam. The role does not involve providing services directly to end customers.
Job Description
Monitor and analyze online environments, including websites, domains, social media platforms, and online marketplaces, to identify potential digital threats
Identify and investigate phishing activity, impersonation, counterfeit listings, trademark misuse, and other forms of online abuse
Validate and classify identified threats based on defined criteria and internal guidelines
Collect and document supporting evidence, including URLs, screenshots, and relevant technical indicators
Record investigation findings and case details within internal systems
Produce structured, consistent, and measurable investigation outputs for each identified case
Escalate validated cases through defined workflows for further handling and action by the parent company outside Vietnam
Ensure accuracy, consistency, and quality of investigation outputs in line with established standards
Maintain awareness of evolving online fraud patterns, infringement trends, and digital threat methodologies
Contribute to the continuous improvement of investigation processes and data quality