Director of Rooms

- Supervises the overall activities of Front Office, Housekeeping, Laundry, Recreation and Spa operations
- Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
- Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security
- Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Schedules and regularly conducts routine inspections of areas under control
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
- Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
- Monitors and controls the inventories for operating equipment and supplies
- Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
- Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
- Works with Human Resources on manpower planning and management needs
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.