Director of Sales (Based in Nha Trang)

Job Summary
Responsible for driving sales growth, maximizing revenue, and managing business development activities for the property. Supports the execution of sales strategies, develops strong client relationships, oversees sales operations, and collaborates with internal teams to achieve revenue targets while ensuring exceptional customer satisfaction.
Key Responsibilities
Support the development and execution of sales strategies, business plans, and promotional initiatives to achieve revenue and market share objectives.
Identify and pursue new business opportunities while maintaining relationships with existing clients, accounts, and key stakeholders.
Participate in sales calls, client meetings, site inspections, trade shows, and industry events to generate business and strengthen market presence.
Manage the sales cycle from prospecting and proposal development to contract negotiation and account servicing.
Coordinate operational aspects of booked business, including proposals, contracts, event details, and customer communications.
Analyze sales performance, market trends, customer data, and competitive insights to identify opportunities and support strategic decision-making.
Assist with forecasting, revenue planning, and sales reporting to support financial and business objectives.
Monitor customer satisfaction results and implement action plans to improve service quality and client retention.
Build and maintain strong relationships with guests, customers, corporate accounts, event planners, and internal business partners.
Collaborate with cross-functional teams, including Events, Revenue Management, Operations, Human Resources, and other commercial functions to ensure successful execution of business opportunities.
Provide exceptional customer service throughout the entire customer journey, from initial inquiry through post-event follow-up.
Address customer concerns promptly and develop solutions that enhance satisfaction, loyalty, and long-term business relationships.
Support recruitment, onboarding, training, coaching, and development initiatives for sales team members.
Contribute to departmental communication, performance tracking, and continuous improvement efforts to strengthen overall sales effectiveness.