DMS Operator

Key objectives
Supporting sales team to deliver successfully through & Safeguarding the DMS execution to secure cross functional coordination on:
- DMS platform readiness & user services
- DMS data maintenance & quality processing
- DMS service/system smooth delivery & improvement
Job Responsibilities
DMS System/ tools readiness & improvement
o Set up & maintain master data
* Master data (DT information/ salesmen information/ route..)
* Inventory matching/ discrepancies reconciliation
o System auditing
* Functionally test all systems deployed (with real sales scenarios) to ensure integrity of the data and the system;
* Check process & preparation
o Trouble shooting
* Reconcile HH & DMS back office
* Liaise with Global user supporting team on live issues/ service ticket raising & follow aup.
o Provide periodical training for DMS Distributor admins, sales Team and Regional admins;
DMS User supports
o Account setup & supports : HH installation (new/ routine..) / Reset HH (pass/unlock...)
o Provide DMS information/ guide (during claims..)
o Provide initial training for new developments;
o Set up DMS promotions
* Upload approved promotions / amend promotion mechanism where arisen
* Cross check ordering vs mechanism / Lexia control / reconciliation
* Monthly setup promotions/Claims as Commercial Team 's request
o Support distributors in term of software/HH with cases escalated from DMS Distributor admins, sales team and Regional admins
Others, but not limited to,
o Project based tasks
o Assignments by DMS manager where appropriate
- Other tasks assigned by the Line Manager.