Recruitment Process
- Interested applicants should submit their CV in English to INTRAL Vietnam Careers <[protected info]>, clearly indicating the position applied for in the email subject line. Applications submitted through other channels will not be considered.
- Shortlisted applicants will be asked to complete the Company Employment Application Form.
- Selected candidates will be contacted for an initial phone screening.
- Candidates progressing further will be invited for an in-person interview.
- Prior to the interview, shortlisted candidates will be asked to complete a written assessment.
- Final-round candidates will be invited to attend a final interview.
Due to the high volume of applications, only shortlisted candidates will be contacted.
Location and Work Arrangement
Location: Hoan Kiem, Hanoi
Work Arrangement: Hybrid (Office & WFH as per roster)
Working Schedule: Rotating shifts
- Day shift: 8:30 AM - 5:30 PM (8 working hours + 1 hour lunch break)
- Late shift: 1:00 PM - 9:00 PM (7 working hours + 1 hour dinner break)
- Rotation: 1 day normal hours → 1 day late shift
Employees working the late shift may work from home, subject to approval by the line manager.
3-Month Training Program
This position is part of a 3-month structured training program designed to equip candidates with practical skills in customs documentation and logistics operations.
- Training Duration: 3 months
- Allowance: VND 5,000,000 - 7,000,000 / month
Training Focus
- End-to-end shipping document preparation
- Accuracy & data reconciliation (Invoices, Packing Lists, Bills of Lading)
- Customs compliance and workflow understanding
- Shipment tracking and issue handling
- System data entry and operational reporting
Successful candidates who demonstrate strong performance during the training period may be offered a full-time position as a Junior Document Analyst.
This program is open to fresh graduates, final-year students majoring in business-related fields, as well as career changers interested in Supply Chain Management and Logistics.
Company Introduction
INTRAL ([protected info]) has been a provider of international trade and logistics management services since 1987.
Over the years, INTRAL has continued its tradition of delivering innovative and cutting-edge supply chain management, transportation, and sourcing services.
Today, businesses of all sizes depend on INTRAL's distinctive professional services and proprietary technology to manage their international supply chains, including:
- Purchasing and global sourcing
- Order processing
- 4PL and 3PL services
- Freight forwarding
- Warehousing and shipment tracking
- Customer service and regulatory compliance
We are currently seeking a Documentation Intern / Trainee to join our Documentation Team at our Vietnam Representative Office located on Ly Nam De Street, Hoan Kiem District, Hanoi.
Responsibilities
- Prepare and provide accurate customs instructions to carriers and freight forwarders to support timely and compliant customs clearance processes.
- Coordinate closely with internal teams, carriers, and forwarders to ensure all customs requirements and instructions are clearly communicated and properly executed.
- Manage and process export documentation for shipments, including but not limited to Export Declaration, Bill of ladings, Certificates of Origin (CO), attestations, health certificates, and CHED documents.
- Ensure all documentation complies with relevant regulations and is completed accurately to facilitate smooth customs clearance and minimize delays.
- Monitor shipment progress and proactively follow up on customs clearance status, identifying and resolving any documentation or clearance issues in a timely manner.
- Maintain well-organized records of all shipment and customs documents in accordance with internal SOPs and audit requirements.
- Assist with documentation processing and monitoring to support client needs.
- Perform administrative tasks such as research and email communication, as well as ad hoc duties assigned by the line manager.
- Maintain strict client confidentiality.
Requirements
- Fresh graduates, final-year students, or career changers with business-related majors.
- Excellent English reading and writing skills.
- Ability to work under pressure and meet deadlines with strong attention to detail.
- Ability to work independently, following instructions and standard procedures.
- Strong multi-tasking and problem-solving skills.
- Proactive attitude with willingness to improve efficiency for yourself and the team.
Immediate availability is preferred.
Benefits
- Opportunity to work in English in a dynamic American company.
- Public holiday bonuses.
- Company outings and team events.
- Flexible working hours and opportunity to work from home upon approval by line manager.
- Monday - Friday working schedule.
- Friendly team atmosphere.
- Open office and relaxed dress code.
- Career growth and internal promotion opportunities.
For Full-Time Employees
Candidates offered a full-time position after the program will receive:
- Social Insurance, Health Insurance, and Unemployment Insurance (as required by law).
- Premium health insurance.
- Performance bonus + 13th month salary.
- Allowances (Lunch, Phone, Transportation, Responsibility, etc.).