Department Operations
LevelEntry Level
LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description
Recruit drivers to achieve assigned KPIs while ensuring onboarding quality and operational compliance.
Guide and support driver candidates throughout the recruitment process, from initial engagement and registration to successful onboarding completion.
Review driver applications and proactively contact candidates for screening and job consultation when necessary.
Monitor, update, and manage candidate data to track recruitment performance and effectiveness.
Develop and execute recruitment branding activities across social media platforms such as Facebook, TikTok,...
Create basic content, participate in livestream activities and support employer branding initiatives when required.
Collaborate with related departments to ensure smooth recruitment operations and onboarding processes.
Requirements
College/University graduate or awaiting graduation, preferably in Human Resources, Business Administration, Marketing, Communications, or related fields.
Prior experience in recruitment, content creation, or livestreaming is an advantage.
Good communication and interpersonal skills, with confidence in consulting and supporting candidates both in-person and through online platforms.
Comfortable appearing on camera and willing to create TikTok/Facebook video content or participate in livestream activities as part of the job.
Proactive, energetic, creative, and up-to-date with social media trends.
Able to manage data, track recruitment progress, and achieve assigned KPIs.
Proficient in Microsoft Office and Google Workspace (especially Google Sheets).
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