Duty Manager - quản lý ca trực

To be fully aware of the Hotel's products and activities.
To be fully aware of hotel's policies and procedures as well as the staff handbook and disciplinary action proceedings.
Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service.
Patrols in the entire Hotel to verify smooth operations, to avoid disrespect of company procedures and policies or property and assets removed without proper authorization.
Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurants meet hotel standards
Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel.
Supervises a high standard of hygiene and sanitation throughout all service and public areas of the hotel.
Ensures highest standards of personal appearance and hygiene, clean and pressed uniforms and nametags described in the hotel policy.
Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups.
He/She might be asked to proceed minor investigations in cases of theft or accidents
To meets and greet the guests especially regulars and VIPs on the arrivals and departures.
He/She has to ensure that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests.
Ensures that behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency.
He/ She will work closely with local authorities in cases of emergencies and coordinates all emergencies activities and reports immediately to the management.
Proceeds crises situations and evacuation according to hotel emergency procedures.
Performs special duties as required by the General Manager or Rooms Division Manager.
Prepares a daily report on incidents and observations to the General and Rooms Division Manager, electronically and confidential.